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Terms and Conditions


Terms and Conditions of Sale

These terms and conditions (together with any other policies or documents referred to in them) apply to your use of the website and to the online purchase of the products (Products) listed on our website www.pellaio.com (our site).  Please read these terms and conditions carefully and make sure that you understand them before ordering any Products from our site.

Definitions and Interpretations

In these terms and conditions:

Reference to 'we' and 'us' is a reference to Pellaio (see point 1. About Us) owner of this website. By using this website you agree to be legally bound by our Terms and Conditions and by all other applicable provisions. 

Reference to 'you' is a reference to the purchaser of the Goods from us.

"Contract" means the contract between us for the sale and purchase of the Goods which incorporates these Terms and Conditions.

"Goods" means the shoes and bags and other items purchased by you from us.

"Terms" means these terms and conditions.

These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you. If you disagree with our Terms and Conditions and/or with any other of the applicable provisions, you are not permitted to use the website.

  1. About Us

www.pellaio.com is operated by A H Anderson, trading as Pellaio (Pellaio) whose registered business address is situated at 29 Holme Chase, Weybridge, Surrey, KT13 0BZ, United Kingdom.   

  1. Availability

2.1    All orders are subject to availability.

2.2    As we process your order, we will inform you by e-mail if any items are unavailable.  Please note that the Products are not placed on order until you have completed the checkout process on our site.

  1. Acceptance of Orders

3.1    By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.

3.2    In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form.  This will include: title, surname, first name, email address, telephone number, delivery and invoicing address.

3.3    After placing an order, you will receive an e-mail from us acknowledging receipt of your order.  Please note that this email is an acknowledgment and does not mean that your order has been accepted.  Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been dispatched (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  

3.4    The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3.5    Currently we are only able to accept orders to addresses within the United Kingdom

Commercial Policy

3.6   The sale of the products is only intended for individuals who are consumers and customers (hereinafter: “Customer”). Customer means the adult person who is acting for purposes which are outside his/her trade, business or profession.

3.7   In view of the above, Pellaio reserves the right not to accept the orders from persons other than the Customer.

3.8   At any time Pellaio may modify or amend these Terms and Conditions. In any case, the Customer will be required to accept only the General Conditions in force at the time of the conclusion of each Order.

3.9   Each Order may cover one or more products, subject to the right of Pellaio to predict a maximum number depending on the product category.

3.10   The requests of purchase from other countries not enabled in the page of the shipping addresses (see clause 8) will not be accepted.

3.11   Orders will not be delivered if addressed to a PO Box or if it will be impossible identify the individual recipient of the Order and its private address.

3.12   All communications indicated in the General Terms and Conditions made by e-mail will be sent to the email address provided by the customer during registration.

  1. Price and Payment

4.1    Product prices are shown in British Pound Sterling (£) and are the Pellaio’s retail selling price but exclude delivery charges.  Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

4.2    Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.3    Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur.  We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.

4.4   We strive to present our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price if errors and or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

4.5    Payment for all Products must be by credit or debit card.  We accept payment with PayPal, Visa, Visa Debit, Mastercard, Maestro, American Express and Diner’s Club cards.  All orders placed are charged for immediately at the time of ordering.

4.6    All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your order.

4.7    No taxes are charged by Pellaio but please be aware that all shipments are Delivered Duties Unpaid (DDU) and if you order from our site outside the European Union (EU) import duties and taxes may be charged by Customs which are levied once the package reaches your country. These additional charges are the customer’s responsibility. We have no control over these charges or the amount. When ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You can contact your local customs office for further information. If you refuse to accept a parcel due to import duties or taxes you will be charged all postal charges including return shipment costs, customs charges and handling fees.

  1. Delivery

5.1    Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation unless there are exceptional circumstances. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.

5.2    All deliveries are made from Pellaio in the United Kingdom.  

 5.3    Stock permitting, all orders are usually dispatched within 2 working days. We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery.

5.4    Delivery is provided by our courier or Royal Mail Special Delivery guaranteed for delivery before 1pm, on the next working day after dispatch.

5.5    All orders are sent fully insured in transit and require a signature upon delivery.  For this reason, it is not possible to deliver to a PO Box address or a hotel. 

5.6    Delivery cost for orders placed in £ (British Pound Sterling)


Apply the code FREEDELIVERY at checkout.

Delivery within the United Kingdom


Goods Value

Delivery Charge

Up to £299.99


£300.00 and above

Complimentary to one address


All UK orders are sent via Royal Mail or courier, and require a signature on delivery.


Delivery within the European Union (except the UK)


Goods Value

Delivery Charge

Up to £299.99


£300.00 and above

Complimentary to one address


Orders are sent via courier, and require a signature on delivery.


Delivery to the rest of the World


Goods Value

Delivery Charge

Up to £299.99


£300.00 and above

Complimentary to one address

Orders are sent via courier, and require a signature on delivery.

Delivery Information

Please allow two additional business days for Highlands and Islands.

During sales or busy periods standard delivery may take an additional 1-2 working days.

Order Tracking

On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number. Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.

Customs & Duty Charges

Customs and duties charges are not included and remain the responsibility of the recipient when purchasing in Great British Pound (GBP £).

Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these. Any such charges will be required to be settled on receipt of the goods.

5.7   Deliveries are made to the delivery address that is supplied when the order is placed.

5.8   For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel. 

5.9   We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.

5.10   If we have not delivered the Product(s) within 30 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.

  1. Risk for Damage and Ownership

6.1    The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.

6.2    Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

  1. Cancellations, Returns and Refunds Policy

7.1    If you are not completely satisfied with your purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 14 days of receipt and we will arrange subject to availability for an exchange or a refund. Unfortunately, we regret that we are unable to offer an exchange or refunds on personalised items. This policy does not affect your statutory rights.

7.2    In addition to our 14-day returns policy, you may cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our Products except personalised Products.

7.3    If you return a Product to us:

(a)    because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 7.2 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the value of the returned Product, excluding the shipping costs and import duties and taxes that may be charged by Customs, which are levied once the package reaches your country.

(b) Upon exercising the right of cancellation, Pellaio shall reimburse the full price of the Products, excluding the shipping costs and import duties and taxes that may be charged by Customs, which are levied once the package reaches your country. provided that they are returned by the Customer unworn, unused and undamaged, accompanied by the relevant original invoice and the original Pellaio packaging. Pellaio shall only accept returns of Products that have been delivered with and in full compliance with our return policy (see clause 7.6 below). 

(c)    for any other reason (for instance, because you have notified us in accordance with clause 17 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.

7.4    We will refund any money received from you using the same method originally used by you to pay for your purchase.

7.5    No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.

7.6   When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.

How to Return an Item:

  1. Request a returns authorisation by contacting customerservice@pellaio.com . Clearly state your original order reference number, your full name and the reason for the return on your email.
  2. You will receive an email from us containing your returns instructions, our warehouse address and a return authorisation number. Place the returns authorisation form in the box so we can process it quickly.
  3. Carefully pack your item(s) in the original packaging. Ship your parcel to us via a secure courier who can trace and insure your item(s) for loss in transit (i.e. via Royal Mail Special Delivery). When you have shipped it, please email us at customerservice@pellaio.com to confirm the shipping reference so we can track it.

Please note that you are responsible for returning the item(s) to us and you will need to pay for postage. If we have sent the item to you in error, we will refund your postage charges. We strongly recommend you obtain proof of posting and keep it safe.

7.7 Calculation of refunds

  1. Items returned because they are faulty or incorrect

If you are returning an item because it is faulty or because of an error on our part, we will refund the price paid for the goods, the delivery charges incurred in sending the item to you and pay your costs of returning it to us. We check all items returned as faulty. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

  1. Items returned within the 14-day period

Where you are cancelling your purchase within the 14-day period, and there has been no error on our part, we will refund the price paid for the goods to you. We check all items returned during the 14-day cooling-off period. In the event we find that the goods are not in their original condition or worn, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

7.8 Delivery and returns Guide 

Proof of postage must be obtained, as without proof no claim can be made for items lost or damage in transit.

All Returns should be accompanied by a proof of purchase, e.g. your packing slip or printout details of your order if no packing note was enclosed or invoice. It is the customer’s responsibility to make sure the item(s) arrive with us and safely and in saleable state. Customers must also pay the cost of returning the item(s) to us.  If any parcels are lost, stolen or damaged in transit when returned, it is the customer’s responsibility to claim from the relevant carrier company for their loss.

  1. Countries that we operate in

8.1    Currently we sell in and deliver to addresses throughout the World. This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England.

  1. Guarantee

9.1   All Pellaio products are guaranteed against defects in workmanship for twelve months from the date of purchase (this in no way affects your statutory rights).  However, in the unlikely event your Pellaio product does not match up to our exacting standards, we will try our hardest to put matters right.

9.2   Should any manufacturing fault appear (excluding normal “wear and tear”) on your Pellaio product within twelve months of purchase, please return it to us with proof of purchase.  Where possible, we will try to repair it, or if it cannot be repaired, we will replace it for you with the same item subject to its availability or with one of similar quality and value, or offer an appropriate price reduction. Please be aware that repairs may take up to twelve weeks.

Please contact our Customer Service team on customerservice@pellaio.com  a Consultant will be pleased to provide you with assistance.

9.3   Pellaio guarantees the authenticity of all Products purchased on the Website. Products bearing the Pellaio and Peria trademarks are produced with the best materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY. 

  1. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

  1. Notices

All notices given by you to us must be given to Pellaio at 29 Holme Chase, Weybridge, Surrey, KT13 0BZ, United Kingdom. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, which such e-mail was sent to the specified e-mail address of the addressee.

  1. Transfer of Rights and Obligations

12.1    The contract between you and us is binding on you and us and on our respective successors and assignees.  

12.2    You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  

12.3    We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

  1. Events Outside our Control

13.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).  

13.2    A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)    strikes, lock-outs or other industrial action;
(b)    civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c)    fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d)    impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e)    impossibility of the use of public or private telecommunications networks;
(f)    the acts, decrees, legislation, regulations or restrictions of any government; and
(g)    pandemic or epidemic.

13.3    Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  1. Waiver

14.1    If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

14.2    A waiver by us of any default will not constitute a waiver of any subsequent default.

14.3    No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.

  1. Severability

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  1. Entire Agreement

16.1    These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

16.2    We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

16.3    Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

16.4    Nothing in this clause limits or excludes any liability for fraud.

  1. Our Right to Vary these Terms and Conditions

17.1    We have the right to revise and amend these terms and conditions from time to time.  

17.2    You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

  1. Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

  1. Third Party Rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

  1. Other Information of which you need to be aware

20.1   We may not necessarily keep a copy of these Terms and Conditions and your Order. We advise you to print a copy of them for your information in the future. 

20.2   These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract. The Contract and all communications between us will be conducted in the English language.

20.3   The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms and Conditions or of any term of these Terms and Conditions will be governed by the law of England and Wales.

20.4    The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and Conditions or use of the Website.  

20.5   If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms and Conditions which shall remain unaffected.

20.6   No delay or failure by us to exercise any powers, rights or remedies under these Terms and Conditions will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

20.7   A person who is not a party to a contract governing the Terms and Conditions between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms and Conditions expressly provide for such rights.

20.8   All notices given by you to us must be given in writing to the address set out at the beginning of these Terms and Conditions. We may give you notice at either the email or postal address you provide to us when placing an Order.

Privacy Policy

  1. About us

    www.pellaio.com is operated by Pellaio (Pellaio). For the purpose of the Data Protection Act 1998 (the Act), the data controller is A H Anderson, trading as Pellaio (Pellaio) whose registered business address is 29 Holme Chase, Weybridge, Surrey, KT13 0BZ, United Kingdom. 

Pellaio is committed to protecting and respecting your privacy. Pellaio has therefore developed this policy (together with our terms of use and any other documents referred to on it) to set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using the www.pellaio.com website and/or ordering products from our site, you agree to the terms of this Privacy Policy and consent to the collection, use and the disclosure of your information by Pellaio on the terms described in this policy.

2.    Information we may collect from you and use made of the information

 We may collect and process the information that you provide to us when completing forms on our site www.pellaio.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.  Similarly, if you contact us we may keep copies of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Please refer to section 7 if you wish to opt-out.

When ordering products from us, we will collect details of your transactions (including credit/debit card information) and the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access may also be recorded.  

There are various reasons for this. Pellaio must ensure that content from our site is presented in the most effective manner for you and for your computer. It also enables us to carry out our obligations under any contract that you and Pellaio enter into.  

We may use the information we collect about you to provide you via email with information, products or services that you request from us or which we feel may interest you, to notify you about changes to our service or for marketing purposes. We will not pass your details to any third parties for any purpose. If you do not wish to be contacted by us in this way, please see section 8 below for further details.

3.    IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

4.    Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.

What are cookies?

Cookies are small files stored on your computer or other device when you visit certain web pages.  For more information on cookies, please visit www.aboutcookies.org (this link opens in a new window). Please note that Pellaio cannot be held responsible for the content of external websites.

How does Pellaio use Cookies?

Pellaio use cookies to optimise your online experience. Using this website means you consent to our use of cookies.

We use cookies to keep track of information about your visit to our site, including which products you add to your shopping bag, and to remember you when you return to our site. We use a cookie to indicate your general location for the purposes of setting the appropriate currency for displaying prices and for online shopping.

We also use cookies to collect anonymous information about visits to our site. We use the information collected to improve the experience of visiting our site. For more information see the full list of cookies that we set and their purpose below.



This cookie enables the add-to-bag and shopping basket functionality of the Pellaio site. The site will not operate correctly without it.






These cookies are required by the Google Analytics service that anonymously tracks user behaviour and statistics. This information enables us to improve the Pellaio website for visitors.






This cookie anonymously registers the broad geographical location (country level) of visitors so as to enable the site to display location appropriate content and the correct currency.

Managing Cookies

You may adjust the settings in your browser to prohibit the setting of cookies. If you do so, our website may not work correctly for you. You will not be able to add products to your shopping basket. You will be able to use the site to browse products for research.

For information on how to change your browser’s cookie settings, follow the links related to your browser below (these links open in a new window). Please note that Pellaio cannot be held responsible for the content of external websites.


Microsoft Internet Explorer

Mozilla Firefox

Google Chrome



For other browser software, you should consult the relevant online help information or documentation supplied with the product.

  1. Web Beacons

    Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on our site or to make cookies more effective.  Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or website, and by gathering information about the sites you visit before and after visiting our website. We use log files to store the data that is collected through Web beacons.

    6.    Where we store your personal data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    7.    Disclosure of your information

    We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    This may be the case where we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or if Pellaio or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

    Moreover, we will do so if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of sale or of use and other agreements; or to protect the rights, property, or safety of Pellaio, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

    Third party service providers may be appointed to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering our site, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

    We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.  

    For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 8 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations.

    8.    Your rights and Opting-Out

    If at any time you decide that you do not or no longer wish to receive information from us which is intended to keep you up to date regarding our services or about products or services offered by us or offered by carefully selected third parties that we think might be of interest to you or for marketing purposes, you are entitled to opt-out of this process by following the unsubscribe link present in all email marketing messages that we issue or by emailing us at customerservices@Pellaio.com with the subject line “Do not contact me”. Alternatively, you can write to us at: Pellaio, Customer Services, 29 Holme Chase, Weybridge, Surrey, KT13 0BZ.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

9.    Access to information

You have the right to access information held about you at any time or to contact us to provide you with any updates or changes to your information. Your right of access can be exercised in accordance with the Act.

10.    Changes to our privacy policy

We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates. We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our site constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.

11.    Security

Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information.

However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our website, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

12.    Contact us

If you have any questions, comments or requests concerning this Privacy Policy, or if you would like us to update any information we have about you, please contact us by:
·    Sending an email to customerservices@Pellaio.com
·    Calling us at +44 (0)1932 849023
·    Writing to us at Customer Services, Pellaio, 29 Holme Chase, Weybridge, Surrey,      KT13 0BZ, United Kingdom.

13.    Data Protection Act 1998

For your information (and we hope reassurance) Pellaio in the United Kingdom is formally registered under the Data Protection Act above to hold and use personal data (in accordance with the provisions of the Act). Such registration has a register entry number of XXXXXXXXXX, and is renewable annually.

This current version of Pellaio’s Terms and Conditions shall begin to be effective as of 1 January 2020.

www.pellaio.com is operated by A H Anderson trading as Pellaio (Pellaio) whose registered business address is situated at 29 Holme Chase, Weybridge, Surrey, KT13 0BZ, United Kingdom.   

© Pellaio, 2020 All Rights Reserved.

Pellaio & Cites

The Convention on International Trade in Endangered Species of Wild Fauna and Flora, also known as CITES, aims to ensure that trade in specimens of wild animals and plants does not threaten the survival of endangered species in the wild by regulating and monitoring their international trade. The CITES Secretariat is administered by the United Nations Environment Programme (UNEP) and the Convention came into force in 1975.

How it operates
Approximately 5,000 species of animals and 28,000 species of plants are protected by CITES against over-exploitation through international trade. CITES works by subjecting international trade in specimens of selected species to certain controls. All import, export, re-export and introduction from the species covered by the Convention must be authorized through a licensing system.

Sustainable Sourcing
Pellaio only source merchandise from suppliers who uses skins from sustainable sources. We do not source products from species threatened with extinction. The CITES convention skins imported by our suppliers into the EU are accompanied by an export certificate issued by the government of the country of origin.

The rules and legislation vary from country to country. For these reasons, shipment of products may be delayed pending the receipt of the necessary authorizations from the exporting and importing countries.

The Pellaio website only sells merchandise made from CITES listed animals within the United Kingdom and European Union.  

Legal Notice

  1.  Terms of website use

    These terms and conditions and any other policies referred to in these terms and conditions (together with the documents referred to on them) apply to your use of our website www.pellaio.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you agree to these terms of use and to abide by them. If you do not agree to these terms of use, please refrain from using our site.

    These terms and conditions do not affect your statutory rights as a consumer.

    2.    Information about us

    www.pellaio.com is operated by A H Anderson trading as Pellaio (Pellaio) whose registered business address is situated at 29 Holme Chase, Weybridge, Surrey, KT13 0BZ, United Kingdom. 

    3.    Accessing our site

    Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice and without liability to you. From time to time, we may in our sole discretion restrict, suspend or change access to some parts of our site, or our entire site, temporarily or permanently to certain users.

    If you have a password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

    You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.  

    4.    Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.  

    However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    5.    Our site changes regularly

    We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

    6.    Our liability

    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user on the our site and you hereby agree to be responsible for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by Pellaio as a result of any claim in respect of your use of our site.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    7.    Information about you and your visits to our site

    We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    8.    Transactions concluded through our site

    Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our terms and conditions of sale.

    9. Viruses, hacking and other offences

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    10.    Linking to our site

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link from any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

    If you wish to make any use of material on our site other than that set out above, please address your request to customerservices@Pellaio.com .

    11.    Jurisdiction and applicable law

    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    12.    Trade marks

12.1   The names and marks Pellaio and all other Pellaio related marks and all other Pellaio related marks depicted in this site, whether registered or unregistered, are Trademarks or service marks of Pellaio in the United Kingdom and in Italy.  Other Trademarks or service marks depicted in this site, whether registered or unregistered, are owned by Pellaio or its subsidiaries or affiliates.  

12.2   Peria, Peria made in Italy, Peria fine shoes & leathergoods and Peria the Art of luxury in leather are trademarks of Peria. The copyright and other intellectual property rights in the Peria designs are owned by Peria.

12.3   Except as set out in the Terms and Conditions your use of the Website Content without written permission of the Website Content owner is strictly prohibited. You may print off one copy, and may download extracts, of any page from this Website for non-commercial, personal use provided that:

- you do not modify, distribute, transmit, display, reproduce, create derivative works    from, sell, license or otherwise use the Website Content without our written permission.
- no graphics are used separately from accompanying text;
- our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and
- the person to whom you providing these materials are made aware of these restrictions.

We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.

  1. Variations

    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    14.    Your concerns

    If you have any concerns about material which appears on our site, please contact customerservices@Pellaio.com.

    Thank you for visiting our site



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