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1   All Pellaio products are guaranteed against defects in workmanship for twelve months from the date of purchase (this in no way affects your statutory rights).  However, in the unlikely event your Pellaio product does not match up to our exacting standards, we will try our hardest to put matters right.

2   Should any manufacturing fault appear (excluding normal “wear and tear”) on your Pellaio product within twelve months of purchase, please return it to us with proof of purchase.  (Please follow our "How to Return an Item" procedure.  Where possible, we will try to repair it, or if it cannot be repaired, we will replace it for you with the same item subject to its availability or with one of similar quality and value, or offer an appropriate price reduction. Please be aware that repairs may take up to twelve weeks.

Please contact our Customer Service team on customerservice@pellaio.com  a Consultant will be pleased to provide you with assistance.

3   Pellaio guarantees the authenticity of all Products purchased on the Website. Products bearing the Pellaio and Peria trademarks are produced with the best materials, are manufactured by artisans, and are all rigorously and fully MADE IN ITALY.  


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