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Ordering And Payments

Ordering and Payments


1    All orders are subject to availability.

2    As we process your order, we will inform you by e-mail if any items are unavailable.  Please note that the Products are not placed on order until you have completed the checkout process on our site.

Acceptance of Orders

1    By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you agree to be bound unconditionally by these terms and conditions.

2    In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form.  This will include: title, surname, first name, email address, telephone number, delivery and invoicing address.

3    After placing an order, you will receive an e-mail from us acknowledging receipt of your order.  Please note that this email is an acknowledgment and does not mean that your order has been accepted.  Your order constitutes an offer to buy a Product on these terms and conditions of sale. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an e-mail informing you that the Product has been dispatched (Dispatch Confirmation).  The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.  

4    The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5    Currently we are only able to accept orders to addresses within the United Kingdom

Commercial Policy

6   The sale of the products is only intended for individuals who are consumers and customers (hereinafter: “Customer”). Customer means the adult person who is acting for purposes which are outside his/her trade, business or profession.

7   In view of the above, Pellaio reserves the right not to accept the orders from persons other than the Customer.

8   At any time Pellaio may modify or amend these Terms and Conditions. In any case, the Customer will be required to accept only the General Conditions in force at the time of the conclusion of each Order.

9   Each Order may cover one or more products, subject to the right of Pellaio to predict a maximum number depending on the product category.

10   The requests of purchase from other countries not enabled in the page of the shipping addresses (see clause 8) will not be accepted.

11   Orders will not be delivered if addressed to a PO Box or if it will be impossible identify the individual recipient of the Order and its private address.

12   All communications indicated in the General Terms and Conditions made by e-mail will be sent to the email address provided by the customer during registration.

Price and Payment

1    Product prices are shown in British Pound Sterling (£) and are the Pellaio’s retail selling price but exclude delivery charges.  Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

2    Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

3    Whilst we make every effort to try and ensure that all prices on our site are accurate, sometimes despite our best efforts, errors do occur.  We will normally verify prices as part of our dispatch procedures. If a pricing error is found in your order, we will contact you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the Products. If we are unable to contact you, we will treat the order as cancelled.

4   We strive to present our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price if errors and or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.

Payment for all Products must be by credit or debit card.  We accept payment with PayPal, Applepay, Visa, Visa Debit, Mastercard, Maestro, American Express and Diner’s Club cards.  All orders placed are charged for immediately at the time of ordering.

6    All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing of your credit/debit card payment in accordance with your order.


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