Right of Withdrawal
Cancellations, Returns and Refunds Policy
1 If you are not completely satisfied with your purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 14 days of receipt and we will arrange subject to availability for an exchange or a refund. Unfortunately, we regret that we are unable to offer an exchange or refunds on personalised items. This policy does not affect your statutory rights.
2 In addition to our 14-day returns policy, you may cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our Products except personalised Products.
3 If you return a Product to us:
(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 7.2 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the value of the returned Product, excluding the shipping costs.
(b) Upon exercising the right of cancellation, Pellaio shall reimburse the full price of the Products, excluding the shipping costs provided that they are returned by the Customer unworn, unused and undamaged, accompanied by the relevant original invoice and the original Pellaio packaging. Pellaio shall only accept returns of Products that have been delivered with and in full compliance with our return policy (see clause 7.6 below).
(c) for any other reason (for instance, because you have notified us in accordance with clause 17 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.
4 We will refund any money received from you using the same method originally used by you to pay for your purchase.
5 No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.
6 When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally, any free promotional gift issued with an order must also be returned if you are returning those goods.