- Delivery
5.1 Your order will be delivered during normal business hours if payment has been confirmed to the address supplied during our checkout process, and fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation unless there are exceptional circumstances. Please note that there are restrictions on the locations to which we deliver Products purchased on our site.
5.2 All deliveries are made from Pellaio in the United Kingdom.
5.3 Stock permitting, all orders are usually dispatched within 2 working days. We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery.
5.4 Delivery is provided by our courier or Royal Mail Special Delivery guaranteed for delivery before 1pm, on the next working day after dispatch.
5.5 All orders are sent fully insured in transit and require a signature upon delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel.
5.6 Delivery cost for orders placed in £ (British Pound Sterling)
ENJOY FREE WORLDWIDE DELIVERY FOR A LIMITED PERIOD.
Apply the code FREEDELIVERY at checkout.
Delivery within the United Kingdom
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Goods Value
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Delivery Charge
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Up to £299.99
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£5
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£300.00 and above
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Complimentary to one address
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All UK orders are sent via Royal Mail or courier, and require a signature on delivery.
Delivery within the European Union (except the UK)
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Goods Value
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Delivery Charge
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Up to £299.99
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£15
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£300.00 and above
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Complimentary to one address
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Orders are sent via courier, and require a signature on delivery.
Delivery to the rest of the World
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Goods Value
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Delivery Charge
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Up to £299.99
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£25
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£300.00 and above
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Complimentary to one address
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Orders are sent via courier, and require a signature on delivery.
Delivery Information
Please allow two additional business days for Highlands and Islands.
During sales or busy periods standard delivery may take an additional 1-2 working days.
Order Tracking
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number. Due to current legislation, we are unable to deliver to private addresses in the Russian Federation.
Customs & Duty Charges
Customs and duties charges are not included and remain the responsibility of the recipient when purchasing in Great British Pound (GBP £).
Customs or handling charges that may be charged in the destination country are beyond our control and we are unable to accept any responsibility for these. Any such charges will be required to be settled on receipt of the goods.
5.7 Deliveries are made to the delivery address that is supplied when the order is placed.
5.8 For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.
5.9 We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.
5.10 If we have not delivered the Product(s) within 30 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.
- Risk for Damage and Ownership
6.1 The Products will be your responsibility from the time of delivery. Therefore, if the packaging is damaged at the time of delivery, please check the package in the presence of the carrier in order to verify the condition of the Products. In the event of damage, please make a note on the delivery slip and contact customer services.
6.2 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
